Rejuvewell Retreat Privacy Policy

Effective Date: 15/12/2024

Rejuvewell Retreat (RR) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in compliance with Australian privacy laws.

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1. Collection of Personal Information

We collect personal information necessary to provide you with our services. This may include:

• Your name, email address, phone number, and postal address.

• Information related to your appointments, preferences, and services used.

• Payment details for transactions (processed securely).

• Health-related information provided voluntarily (e.g., for massage suitability).

We collect this information directly from you when you book an appointment, visit our website, contact us, or engage with us through social media.

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2. Purpose of Collecting Personal Information

We use your personal information to:

• Provide and manage our services (e.g., bookings, appointments, and treatments).

• Communicate with you regarding your appointments or inquiries.

• Send promotional offers, newsletters, or updates (with your consent).

• Improve our services and customer experience.

• Comply with legal and regulatory obligations.

 

3. Disclosure of Personal Information

We do not sell or share your personal information with third parties except where necessary to:

• Process your payments through secure third-party payment providers.

• Deliver marketing communications through service providers (e.g., email platforms).

• Comply with legal requirements or respond to lawful government requests.

Third parties we work with are required to handle your data securely and in accordance with Australian privacy laws.

 

4. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes:

• Secure storage of data using encryption and password protection.

• Limiting access to personal information to authorized staff.

• Regular monitoring and updates to our data protection measures.

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

 

5. Your Rights and Choices

You have the right to:

• Access your personal information held by us.

• Request correction of inaccurate or outdated information.

• Opt-out of marketing communications by following the “unsubscribe” link in emails or contacting us directly.

• Lodge a complaint if you believe we have breached the Australian Privacy Principles.

To exercise these rights, please contact us using the details provided below.

 

6. Retention of Personal Information

We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. Once no longer needed, we securely delete or anonymise your data.

 

7. Cookies and Website Use

Our website may use cookies to improve your browsing experience. Cookies collect non-personally identifiable information such as browser type, pages visited, and time spent on the site. You can manage or disable cookies in your browser settings.

 

8. Third-Party Links

Our website and communications may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing your personal information.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website; we encourage you to review it periodically.

 

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information please contact us:

Rejuvewell Retreat
📍 Level 1/100 James St., Northbridge WA 6003
📞 0489 069 199
📧 booking@rejuvewell-retreat.com.au
🌐 https://www.rejuvewell-retreat.com.au/