Rejuvewell Retreat – Terms & Conditions

 

Effective from 15 April 2025

 

At Rejuvewell Retreat, our goal is to provide every guest with a peaceful, high-quality wellness experience. To help us maintain this standard for all clients, the following terms and conditions apply to all bookings and services.

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Bookings & Deposits

• Select treatments may require a deposit to confirm your booking. If applicable, this will be clearly communicated at the time of reservation.

• Deposits are held against your scheduled service and will be deducted from the total payment on the day.

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Cancellations & Rescheduling

• We require at least 24 hours’ notice to cancel or reschedule an appointment.

• Late cancellations (within 24 hours) or no-shows will result in the forfeiture of your deposit, which is retained as a cancellation fee.

• Rescheduling within 24 hours will be considered a cancellation unless exceptional circumstances apply.

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Arrival & Punctuality

• Please arrive 5–10 minutes prior to your appointment time to complete any necessary consultation.

• Arriving late may result in a shorter treatment to avoid disrupting the next client. The full treatment fee will still apply.

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Health & Safety

• Please inform your therapist of any medical conditions, allergies, injuries, or pregnancy prior to your treatment.

• We reserve the right to decline or adjust treatments if we believe it may not be safe for you.

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Vouchers & Promotions

• Gift vouchers are valid until the expiry date stated and are non-refundable.

• Vouchers must be presented at the time of your appointment.

• Promotional offers are available for a limited time and cannot be used in conjunction with other discounts unless otherwise stated.

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Gift Card​

 

• This gift card cannot be redeemed for cash.

• It will be void and cannot be redeemed after the expiry date.

• Any unused balance upon expiry will not be refunded or credited.

• Cash will not be provided for any unused balance.

• We are not responsible for the loss or theft of gift cards or vouchers. Please treat them like cash.​

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Private Health Fund Claims (for Remedial Massage)

• If you book a Remedial Massage, your treatment may be claimable with private health insurance.

• Please check with your fund in advance and request a therapist qualified for health fund claims when booking.

• Health fund rebates cannot be guaranteed for packages that combine non-remedial services unless the remedial component is clearly defined and itemised.

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General Policy

• Rejuvewell Retreat reserves the right to change service offerings, prices, and promotional availability at any time.

• Inappropriate or disrespectful behaviour will not be tolerated and may result in termination of the session without refund.

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We appreciate your understanding and cooperation, and we look forward to offering you a relaxing, professional spa experience every time you visit.

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📍 Level 1, DoubleTree by Hilton Perth Northbridge
📞 0489 069 199 | 🌐 www.rejuvewell-retreat.com.au